Mumbai · Civic health
Mumbai civic health dashboard
Consolidated performance across every covered state, city, ward and department. Every figure below is derived from published citizen reports and municipal resolution records.
Filters
Headline indicators
Open issues
Reports · 30 days
Median resolution time
SLA breach rate
Residents covered
Derived from citizen reports and municipal resolution records, recomputed hourly. Methodology and weights are published in full.
Score distribution by band
2 wards in scope, grouped by Civic Health Score band.
- Good · 75–100
- Fair · 65–74
- Needs attention · 50–64
- Critical · 0–49
- Good · 75–100
- 00%
- Fair · 65–74
- 150%
- Needs attention · 50–64
- 150%
- Critical · 0–49
- 00%
Ward count and share per score band.
| Band | Wards | Share |
|---|---|---|
| Good · 75–100 | 0 | 0.0% |
| Fair · 65–74 | 1 | 50.0% |
| Needs attention · 50–64 | 1 | 50.0% |
| Critical · 0–49 | 0 | 0.0% |
| Total | 2 | 100% |
| Band | Wards | Share |
|---|---|---|
| Good · 75–100 | 0 | 0.0% |
| Fair · 65–74 | 1 | 50.0% |
| Needs attention · 50–64 | 1 | 50.0% |
| Critical · 0–49 | 0 | 0.0% |
| Total | 2 | 100% |
Report status mix
8 published reports in scope, by current stage.
- Submitted
- Triaged
- In progress
- Resolved
- Disputed
- Submitted
- 00%
- Triaged
- 00%
- In progress
- 450%
- Resolved
- 450%
- Disputed
- 00%
Report count and share per resolution stage.
| Status | Reports | Share |
|---|---|---|
| Submitted | 0 | 0.0% |
| Triaged | 0 | 0.0% |
| In progress | 4 | 50.0% |
| Resolved | 4 | 50.0% |
| Disputed | 0 | 0.0% |
| Total | 8 | 100% |
| Status | Reports | Share |
|---|---|---|
| Submitted | 0 | 0.0% |
| Triaged | 0 | 0.0% |
| In progress | 4 | 50.0% |
| Resolved | 4 | 50.0% |
| Disputed | 0 | 0.0% |
| Total | 8 | 100% |
Category performance by city
Mean component score per city. Rows are ordered worst-first, so the cities needing intervention are at the top.
Mean component score by city and category.
| City | Roads | Water | Sewage & drainage | Electricity | Sanitation | Education | Mean |
|---|---|---|---|---|---|---|---|
| Pune | 62 | 69 | 65 | 77 | 65 | 64 | 67 |
| Mumbai | 63 | 67 | 65 | 77 | 65 | 68 | 68 |
| City | Roads | Water | Sewage & drainage | Electricity | Sanitation | Education | Mean |
|---|---|---|---|---|---|---|---|
| Pune | 62 | 69 | 65 | 77 | 65 | 64 | 67 |
| Mumbai | 63 | 67 | 65 | 77 | 65 | 68 | 68 |
Report volume · 12 weeks
Citizen reports received against reports closed, week by week. The gap is the backlog.
- Reported
- Resolved
Weekly reported and resolved counts.
| Week | Reported | Resolved |
|---|---|---|
| W1 | 197 | 127 |
| W2 | 230 | 152 |
| W3 | 252 | 168 |
| W4 | 259 | 172 |
| W5 | 250 | 162 |
| W6 | 230 | 145 |
| W7 | 209 | 128 |
| W8 | 198 | 120 |
| W9 | 203 | 123 |
| W10 | 223 | 139 |
| W11 | 255 | 166 |
| W12 | 289 | 199 |
Weeks are ISO weeks ending Sunday, in IST. Counts are scoped to the current filter selection.
| Week | Reported | Resolved |
|---|---|---|
| W1 | 197 | 127 |
| W2 | 230 | 152 |
| W3 | 252 | 168 |
| W4 | 259 | 172 |
| W5 | 250 | 162 |
| W6 | 230 | 145 |
| W7 | 209 | 128 |
| W8 | 198 | 120 |
| W9 | 203 | 123 |
| W10 | 223 | 139 |
| W11 | 255 | 166 |
| W12 | 289 | 199 |
Resolution velocity · 12 weeks
Median hours from report to closure. Falling is improving.
Median resolution time per week, in hours.
| Week | Median resolution time (hours) |
|---|---|
| W1 | 78 |
| W2 | 82 |
| W3 | 82 |
| W4 | 77 |
| W5 | 68 |
| W6 | 59 |
| W7 | 55 |
| W8 | 56 |
| W9 | 60 |
| W10 | 64 |
| W11 | 63 |
| W12 | 57 |
Median, not mean — a handful of multi-month cases would drag an average far from the experience of a typical complainant.
| Week | Median resolution time (hours) |
|---|---|
| W1 | 78 |
| W2 | 82 |
| W3 | 82 |
| W4 | 77 |
| W5 | 68 |
| W6 | 59 |
| W7 | 55 |
| W8 | 56 |
| W9 | 60 |
| W10 | 64 |
| W11 | 63 |
| W12 | 57 |
Department league table
Ranked on Civic Health contribution. Median resolution time and SLA breach rate are the two figures a commissioner is held to.
| BMC Water | 71Fair | 1.8 d | 13%On track | 0 |
|---|---|---|---|---|
| MCGM Roads | 59Needs attention | 4.6 d | 31%Escalate | −5 |
Ward register
Every ward in scope, sortable on any column. Score, 30-day change, open issues and population.
| Bandra West | 74Fair | +1 | 134 |
|---|---|---|---|
| Andheri West | 61Needs attention | −2 | 287 |
SLA watch-list
Departments breaching their published service window most often, worst first.
- MCGM Roadsmumbai31%4.6 d medianEscalate
- GHMC Roadshyderabad30%4.3 d medianEscalate
- PMC Public Works (Roads)pune28%4 d medianEscalate
- BBMP Roadsbengaluru26%3.7 d medianEscalate
- PMC Drainagepune21%3 d medianMonitor
- BBMP SWMbengaluru19%1.3 d medianMonitor
Wards needing intervention
Lowest-scoring wards with the single weakest service called out.
Report volume by category
What citizens in scope are actually reporting, ordered by volume.
- Roads3
- Electricity2
- Sanitation2
- Sewage1
- Water0
- Education0
Counts are of published citizen reports in the current scope, all statuses included. Status breakdown is in the report-status chart above.
Every chart on this page has an equivalent data table.Read the methodologyAccessibility statement